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Order and Shipping Information

Your Satisfaction is Guaranteed

All of our products are 100% guaranteed.  If for some reason a product does not meet your approval, simply return it to us within 10 days for replacement or store credit.

Order discrepancies or damaged product must be reported within 3 business days of receipt.

If you find something that we are missing, please email us with your suggestions.

Shipping

Shipping and handling charges are in addition to product prices and are based on the total weight of your order.  We primarily ship via UPS for most of our shipments  However, should you require us to ship to a P.O. Box, military (APO) address, or shipments to Alaska and Hawaii, we will modify your shipment to be delivered via USPS.  Please note that we reserve the right to modify your ship method when appropriate.

Items in stock USUALLY ship in 1 - 2 business days. Actual delivery of your order may take 3 - 6 business days depending on where you live and the shipping option you select.  All orders are shipped out of our Hollister, CA facility.  At checkout, the number of in-transit days will be noted in parentheses (this number does not include the time required to process and pack your order).

You will receive a tracking number from UPS once your order has been processed and shipped.

We package all of our products in Styrofoam peanuts to ensure they arrive to you in good condition.  Check your shipment promptly.  If there is damage to your product(s), leave the carton as-is with packing materials intact.  If there is damage to any of your products, please notify us within 72 hours so that we can make proper arrangements.

An Important Word About Chocolates and Caramel Apples

During the hot, summer months, we may require your shipment to be delivered via expedited services such as 2-Day or 3-Day due to the perishable nature of some of our products.  These restrictions are generally lifted in the cooler seasons.

Questions or Comments

Please direct any questions or concerns regarding your order to Customer Service or call us toll free at (800) 588-3886.  Please have your order number handy.  Customer service email and phones are answered Monday through Friday from 9:00 am to 4:00 pm Pacific time.


Events & Shows

Come visit us in person!  We do shows all over California and Nevada!

Visit The Farm Bertuccios...

...For dried fruits, nuts, sauces, dressings, seasonings and so much more!!

 

 
 

Copyright DeBrito Chocolate Factory  ♦  Customer Service:  800-588-3886  ♦  Fax:  831-637-1212  ♦  Hours:  Mon - Fri 8 am to 5 pm, Sat 10 am to 5 pm
Product photography by Blurred Line Photography